Implementation Specialist

San Francisco, California, United States Full-time

Accelo is looking for a tech-savvy, confident, empathetic and hardworking individual to join our all-star Implementation team. This position is directly responsible for supporting the Implementation Managers through new client implementations.


You will need to become an Accelo product expert so you can comprehensively convey the value and usage of each part of the Accelo platform to customers with varying levels of comfort and experience with technology. The ideal candidate is a self-starter, detail oriented individual capable of leveraging their technical skills to solve challenging business problems.

Accelo is a SaaS business automation tool for SMB professional services organization. We help small, medium businesses get back to the work that they love. At Accelo, we thrive on creating a fun, productive, and comfortable work environment. We play hard and work hard - after all, it’s a startup! If you can handle a ping-pong paddle, enjoy working in a dog-friendly environment and want to take part in our Friday lunch parties, then we want to meet you. 


  • Configure client accounts based on a combination of client specifications, existing workflows and Accelo best practices
  • Deliver engaging, educational and fun customer training sessions to coach new customers through the implementation of complex software
  • Support Implementation Managers on multiple client implementations at any given time
  • All around champion of product adoption - a true passion for helping others learn and adopt a robust professional services automation platform
  • Guide clients in configuring 3rd party integrations such as email, accounting platforms, and remote monitoring managers
  • Serve as an Accelo expert: keeping up with new features and issues as well as providing quality feedback to our Engineering team regarding active issues and trends
  • Look for areas of improvement, creation of new tools/resources and utilize metrics to drive adoption, retention and minimize customer churn
  • Juggling multiple clients of varying size and technical capabilities. Prioritizing and responding to queries in a timely fashion under the guidance of an assigned Implementation Manager

What we're looking for:

  • Ability to convey complex concepts to people with varying levels of comfort and experience with technology
  • Experience helping clients in a support and/or educational capacity. Excellent presentation skills, problem-solving skills, patience, and friendly demeanor
  • Excellent written and verbal communication skills
  • Able to work under pressure in a fast-paced startup environment - team player with a positive attitude and sense of humor
  • Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  • Self-managed individual that is confident and accountable for their work - with the adaptability to lean in and help others when the opportunity presents itself
  • You are flexible and have the initiative to dig your teeth into our clients’ complex business processes, and all sorts of projects that improve the customer experience

Bonus Points for:

  • Experience implementing or supporting a SaaS product
  • Experience working with API’s

Why working here is F*&!#@N awesome!

  • Competitive salary + generous commission structure
  • Centrally located office with great access via public transport
  • Flexible working hours and conditions (stand-up desks!)
  • A great team that enjoys and are passionate about the work that they do
  • Friday team lunches
  • Opportunity to work at a top rated SaaS company!  Ranked 23 out of 1000!

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